Specialist Contact Centre
Our Specialist In-House Contact and Data Centre is operational seven days a week, is based at our Slough Campus and provides the cornerstone of our recent successes. Calls are currently answered from residents of over forty* councils and we currently have multiple digital lines on an ISDN 30 backbone with back up SIP internet lines, delivered and distributed by a corporate level IP Cortex PBX through our integrated network.
As registered Microsoft Partners and Office 365 re-sellers, our IT engineers are constantly striving to further develop our integrated communication systems that will heighten our efficiency and improve the customer experience. Pest control customers can obtain advice, enquire about our services, book a treatment for a fixed price, select suitable appointments and pay for a treatment all at 1st contact, with all this confirmed immediately by e-mail
From late 2019, residents will have the option to book and pay for pest treatments online. Throughout the summer of 2019, SDK has trialled the online booking for wasps and thousands have successfully used this method of securing a treatment. It is the intention to roll out all pests in the final quarter of 2019.*
We constantly measure call hold times to ensure we meet our Customer Charter promises, supervisors review call recordings to check how our agents handled customer enquiries and where appropriate refresher training is provided and excellent performance rewarded.
*Data correct as at 13th August 2019