Environmental Services Outsourcing Partner

for
Local Authorities, Housing Associations
& Corporate Customers

Lawful Trading Policy

In the Spring of 2011 and prior to our application for admittance to the Buy with Confidence Scheme operated by Trading Standards. our solicitors undertook as instructed a legal review of our pest control documentation. As a result, we were advised to make some changes to our terms and conditions of business, particularly to ensure compliance with the Distance Selling Regulations (DSRs).

We know that you expect legal compliance as a minimum level of service and we are proud to say that we are fully compliant with the DSRs as well as the legislation listed below. This information sheet briefly explains some of the changes we have been advised to make, but please let us know if you would like to discuss this further.

Distance Selling Regulations

Pre-Contractual Information

Under the DSRs we must provide our customers with certain information before the booking is made. For example, we must explain who we are, the price of the treatment, what the service will consist of and what cancellation rights the customer has.

Written and Additional Information

The DSRs require us to confirm most of the pre-contractual information and some additional information in writing to customers quickly in order to allow them an opportunity to review the full terms and cancel the booking if they wish.

This information includes a written explanation of their cancellation rights.

Please click here to view the full Lawful Trading Policy

Lawful Trading Policy